- Has my order shipped?
- How do I cancel my order/item?
- Placing Your First Order
- How do I edit my account information?
- I forgot my password.
- How do I return my product?
- I received the wrong product.
- What is the Boy Scout Store Return Policy?
- An item is missing from my shipment.
- When will my order ship?
- How much is my shipping?
- Do you ship to APO/FPO mailboxes?
- What are my payment choices?
Has my order shipped?
To check the status of your order, do the following:
- Step 1 - Go to the Log in page and enter your Boy Scout Store Account email address and your password.
- Step 2 - Once logged into your Boy Scout Store Account, your order will be listed under "Your Orders". Locate the order you are wanting an update on.
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Step 3 - After you have located your order, look to the right of the page under "status". If your status shows as "Shipped" or "Complete", your order has entered the shipping process. Please note that this does not necessarily mean your item has left the our office and is enroute.
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How do I cancel my order/item?
You may cancel entire orders within the first 15 minutes. To cancel an item/order, click on the "Contact Us" link on the top left of our site immediately. Please list your Order Number (begins with BSS) if possible to expediate your request.
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Placing Your First Order
Placing an order with Boy Socut Store is easy. There's no need to create an account first. You automatically create an account when you place your first order online. (We cannot accept orders by phone, fax, or e-mail. All orders must be placed online.)
Here are the steps you need to follow to place an order. If you have any problems when following these steps, please read our Order Form Troubleshooting Tips FAQ.
- Find the Items You Want
- Add the Items to Your Shopping Cart
- Proceed to Checkout
- Sign In/Create a New Account
- Enter Your Information
- Choose a Shipping Method
- Review and Submit Your Order
- Provide Payment Information or Send Payment
- Check Your Order Status
1. Find the Items You Want
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the left navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item.
2. Add the Items to Your Shopping Cart
If you want to order an item from Boy Scout Store, click the "Add to Cart" button on the item's product detail page or the product list page. Once you've added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the "Cart" link at the top of every page of our website. 3. Proceed to Checkout
Take a moment to review all of the items you've placed in your Shopping Cart by clicking the "Cart" link. If you decide that you don't want to purchase a particular item right away, click the "Save Cart" button at the bottom of the Shopping Cart. You will be asked to login to your account to save this Shopping Cart for a later time.
When you're ready to place an order for everything in the Shopping Cart, click the "Checkout" button. You will be taken to the first page of the order form.
The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please consult our troubleshooting tips. 4. Sign In
If you are a New Customer:
Click on "New Customer" button.
If you are an Existing Customer:
If you have placed an order with Boy Scout Store before, enter your e-mail address and your password you selected and click the "Log On" button. If you do not remember your password, click on the "Forgot your Password?" link. You will be prompted to enter your email and we will send you your password.
5. Enter Your Information
This is Step 1 of 4. Enter the following information:
- Enter your Name and what Council or Lodge you are located in.
- Give us a phone number to contact you in case of problems with your order.
- Enter your Email Address which you would like to use for us to contact you regarding your order.
- Choose a password for your account so that when you come back to Boy Scout Store in the future, you can use the same shipping address and method of payment you provided during this first order. You will also be able to use your password to make changes to your order and account information. Make sure to choose something you will remember the next time you want to place an order. Passwords should be 4 to 16 characters long and can contain any combination of letters or numbers.
- Select your Payment Method. We accept credit cards through PayPal. If you would like to pay by Credit Card, choose that option. We also accept Money Orders and Personal Checks. We do not recommend shipping Cash through the mail.
- Choose if you would like to receive future non-tranactional emails from Boy Scout Store (transactional e-mail includes messages related to orders).
- Enter your Billing Address.
- If you are shipping to a different address, tell us where you would like to ship your order. If you are shipping to an APO or FPO address, click here for further instructions. If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.
- Finally, please let us know how you Heard About Us.
6. Choose a Shipping Method
This is Step 2 of 4.
Consider how quickly you would like to receive your order, and choose a shipping method. Please note that it's not possible to request a specific carrier.
Select if you would like to have Shipping Insurance. If you do not choose Shipping Insurance, we will not be responsible for any items lost in transit.
If you have any Gift Certificates, enter the number.
If you have any other information that you would like to mention, enter it in the Additional Comments.
7. Review and Submit Your Order
This is Step 3 of 4.
Check the accuracy all of the information you provided. If you have any adjustments, click on the "Cancel" button. When you are ready, click the "Place Your Order" button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment.
8. Provide Payment Information or Send Payment
This is Step 4 of 4.
We accept American Express, Discover, MasterCard, Visa, or a check, money order, or cashier's check denominated in U.S. dollars and drawn on a U.S. bank. All orders must be prepaid.
If you are paying with check, money order, or cashier's check, mail payment to:
Boy Scout Store
414 East 775 North
American Fork UT 84003-1360
USA
If you're paying with a credit card, you will see a PayPal link. Click on the link and you will be taken to a screen where you can login and pay with PayPal or you can enter your credit card information.
9. Check Your Order Status
If you would like to review something about the order you placed, click the "Account" link in the top right corner of our site. Here you will be able to change the particulars of your account without having to contact us. You can also see the history of your orders as well as the current status of your order.
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How do I edit my account information?
To change the name, e-mail address, or password associated with your account, click on the "Account" link on the top right of our site. Sign in to your account using the e-mail address and password currently associated with your account, and click the "Update Account" link under the Your Accout heading. If you change your e-mail address, all subscriptions and communications preferences will automatically be associated with your new e-mail address.
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I forgot my password.
If you have forgotten your password to entered when creating an account with us, click on the "Account" link on the top right of our site. Then click on "Forgot Your Password?" link. Enter your email address you used when creating your account and we will email the password to you.
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How do I return my product?
You may items within 30 days of delivery for a full refund. Items should be returned in their original packaging if possible. We'll also pay the return shipping costs if the return is a result of our error. Just click on the "Contact Us" link on the top left of our site.
If you would like to exchange your product for another product, please let us know.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you paid via check, money order, or cashier's check, we will send a check to the address on your account. If you paid via PayPal or Credit Card, we will refund your amount via that method.
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I received the wrong product.
If you received the wrong product, you can click on the "Contact Us" link at the top left of our site and we will ship you the correct item.
Upon receipt of the incorrect item, a new order will be generated at no additional cost to you.
Please note that Boy Scout Store does not cross-ship any items, even if you received the wrong product.
If you need the replacement sooner than the return and exchange process allows, we recommend requesting the return for a refund instead of a replacement order, and placing a new order for the item. In this situation, you will be charged for the second order, but refunded for the first order once we process your return.
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What is the Boy Scout Store Return Policy?
You may return new, unopened items sold and fulfilled by Boy Scout Store within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just email us at sales@boyscoutstore.com, and we will guide you through the process. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
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An item is missing from my shipment.
First, check the information on your order and make sure that you've received everything you ordered. If you have all the other items, but still can't find the item, click on the "Contact Us" link on the top left of our site.
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When will my order ship?
Please use this formula to determine when your order will arrive:
Processing Time + Inventory Time + Shipping Time = Total Delivery Time
- Processing Time = One or two days to get your order looked at, your credit card authorized (much longer for checks and money orders), and to make sure the ship-to address is on file with your credit card company. If your card does not authorize, your order will not proceed to the next step. If your ship-to address does not match your bill-to, or is not on file with your credit card company, your order will not proceed to the next step. If your order does not proceed to the next step, we will notify you via your order status and by email with instructions on how to proceed. If no action is taken your order will be cancelled.
Minimum time: 1-2 business days. We do not process your order on Saturday, Sunday or holidays. Allow an additional 1 to 2 business days for weekend orders.
- Inventory Time = After your order is processed, we pull it from inventory. If the product is still in stock, it will be shipped in a day or two. Stock availability is indicated in each product description on our web site, but high-demand items sometimes sell out faster than our web site indicators can display.
Minimum time: 1-2 business days
- Shipment Time = The time it takes for the shipping company to drive or fly your product to you. If you select budget shipping, this time could be a week or two. Some budget shippers do not display tracking information. Ground shipping is the default shipper in your shopping basket so if you do not want ground shipping, you must deselect it and select another shipper before completing your purchase or you will be charged ground shipper rates. Shipping times are listed by type in the table below.
- Urgent Delivery - NOTE: If you make a purchase and select next day delivery, your order might not arrive the next day. Processing time can take 1-2 business days and warehouse time can take 1-2 business days and after that next day delivery can take 1 day. If you make a purchase and select next day delivery, your order might not arrive for 3 business days. If you want to use next day or second day delivery, place your order before 3pm Pacific, Monday through Friday (holidays and weekends not included) and make sure your bill to and ship to addresses are on file with your credit card company. And then monitor your email and your order status closely in case we notify you of a problem processing your order.
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How much is my shipping?
Boy Scout Store automatically computes and displays shipping charges whenever you place an item in your shopping cart and select to proceed to checkout.
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Do you ship to APO/FPO mailboxes?
Yes we do. Enter the correct information in your address information and we will process your order as normal.
Following these steps should help:
- City field: Enter "APO" or "FPO."
- Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed.
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State/Province/Region field: Enter the two-letter code for the region where the recipient is stationed. Typically, but not always, the code is "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas; and "AP" for recipients stationed in Asia or the Pacific.
Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO/FPO addresses are sent via U.S. Priority or First Class Mail. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days. Back to Top
What are my payment choices?
Boy Scout Store accepts American Express, Discover, MasterCard, Visa, Boy Scout Store gift certificates, and checks, money orders, traveler's checks, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank.
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